FaQ

Q: Are your products customizable?
A: Yes! We specialize in customization. Most items can be personalized with names, dates, logos, or special text. Use the customization box at checkout or contact us on our contact page for complex requests.

Q: What materials do you use?
A: We use high-quality materials:

  • Acrylic & cellulose acetate for hair claws

  • Stainless steel & brass for charms

  • Food-safe silicone for mini fans

  • Premium fabrics for scrunchies
    All materials are durable and selected for long-lasting use.

Q: Can I see a proof before production?
A: For complex custom orders (wedding packages, corporate bulk orders), we provide digital proofs for approval before production. Standard personalizations (names/dates) are produced as ordered.

ORDERING & PAYMENT

Q: How do I place a custom order?
A: 1. Select your product 2. Add customization details in the text box 3. Complete checkout 4. We'll confirm details via email if needed

Q: What payment methods do you accept?
A: Credit/debit cards (Visa, Mastercard, Amex), PayPal, Stripes, and Apple Pay.

Q: Can I modify or cancel my order?
A: Contact us immediately at customersupport@lookatthedesigns.com. We can modify/cancel within 12 hours for custom items, or before shipping for ready items.

SHIPPING & DELIVERY

Q: How long until I receive my order?
A: Production time + shipping time. See our Shipping Policy for details. Rush production may be available—contact us before ordering.

Q: Do you offer gift wrapping?
A: Yes! Select gift wrapping at checkout. We can also include a personalized note.

Q: My tracking hasn't updated. What should I do?
A: Allow 24-48 hours for tracking to activate. If no update after 3 days, contact us with your order number.

CUSTOM & BULK ORDERS

Q: Do you offer wholesale or bulk pricing?
A: Yes! For weddings, corporate gifts, or resellers. Email souvenirorder@lookatthedesigns.com with quantity and product details.

Q: What's your minimum for custom souvenirs?
A: Minimum 25 pieces for custom wedding/corporate souvenirs. Larger quantities receive discounted pricing.

Q: Can you match specific brand colors for corporate orders?
A: Yes, we can color-match with Pantone codes. Additional fees may apply.

RETURNS & SUPPORT

Q: What if I receive a damaged item?
A: Contact us immediately with photos. We'll replace it or issue a refund.

Q: Can I change my customization after ordering?
A: Contact us immediately. Changes may be possible if production hasn't started.

Q: How do I care for my products?
A: - Hair claws: Hand wash gently, avoid extreme heat
- Bag charms: Wipe with soft cloth, avoid harsh chemicals
- Mini fans: Clean with dry cloth, avoid water contact

INTERNATIONAL CUSTOMERS

Q: Are prices in USD?
A: All prices are in USD for international customers.

Q: Will I be charged customs fees?
A: Possibly. Check your country's import policies. We declare accurate product values on all packages.

Q: Do you have local distributors in my country?
A: Currently we ship directly from Indonesia via EMS, DHL, and FedEx. Sign up for our newsletter to be notified of local distributors.

Still have questions?
Contact us: info@lookatthedesigns.com
Response time: 24-48 hours