Shipping Policy
Enjoy FREE STANDARD SHIPPING on all international orders over $35 USD (before taxes and fees). This offer applies to most destinations worldwide and will automatically apply at checkout when the minimum order value is reached.
Processing Time
All orders are processed and shipped from our studio in Indonesia.
| Order Type | Processing Time |
|---|---|
| Ready-to-Ship Items | 1-3 business days |
| Custom/Personalized Items | 3-7 business days |
| Large/Bulk Orders (wedding/corporate) | 7-14 business days |
Note: Processing time begins once payment is confirmed and customization details are finalized.
International Shipping Times & Costs
Shipping Destinations & Delivery Estimates
| Region | Countries Included | Express Shipping (Free over $35) | Express Shipping (Additional Cost) |
|---|---|---|---|
| Asia Region | Indonesia, Malaysia, Singapore, Thailand, Philippines, Vietnam, Brunei, Cambodia, Laos, Myanmar, Hong Kong, Taiwan, China, Saudi Arabia, UAE, Turkey, Egpyt, Kuwait. | 3-6 business days | 3-6 business days |
| North America | United States, Canada, Mexico | 4-7 business days | 4-7 business days |
| Europe | United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Scandinavia, Portugal, Sweden, Monaco. | 4-7 business days | 4-7 business days |
| Australia & New Zealand | Australia, New Zealand | 4-7 business days | 4-7 business days |
| Other Regions | All other countries not listed above | 5-10 business days | 5-10 business days |
Shipping Cost Structure
| Order Value | Express Shipping Free Over $35 | Express Shipping |
|---|---|---|
| Under $35 USD | Get Free Express Shipping for order above $35 | Available at checkout |
| $35 USD and Above | FREE (automatically applied) | FREE (automatically applied) |
Note: Free shipping applies to standard shipping only. Express shipping is available at an additional cost for all orders.
Important Shipping Information
Order Tracking
All orders receive tracking numbers via email once shipped. You can track your package:
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Through the "Track Order" link in your shipping confirmation email
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Directly on our website under "Order Status"
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Using the carrier's tracking website with your tracking number
- Use order tracking page on our website
Customs, Duties & Import Taxes
International customers are responsible for:
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All customs duties, taxes, and import fees
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Providing accurate and complete shipping information
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Any delays caused by customs clearance procedures
We cannot control these charges and do not cover them under our free shipping promotion. Please check your country's import policies before ordering.
Shipping Insurance
We highly recommend adding shipping insurance at checkout, especially for:
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Orders containing multiple items
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International shipments to remote areas
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High-value orders
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Expedited shipping options
Insurance can be added during checkout for a small additional fee.
Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for:
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Packages sent to incorrect addresses provided by customers
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Lost packages due to incomplete/incorrect addresses
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Additional shipping costs for address corrections
If you need to correct your address, contact us immediately at info@lookatthedesigns.com. Address changes after shipment may incur additional fees.
Combining Orders & Multiple Shipments
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To qualify for free shipping, your entire order must reach the $35 minimum in a single transaction
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We cannot combine separate orders to reach the free shipping threshold
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Large orders may be split into multiple shipments for security and customs purposes
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You will receive separate tracking numbers for each shipment
Shipping Restrictions
Some restrictions apply to international shipping:
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Some remote areas may have extended delivery times
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Certain countries may have import restrictions on specific materials
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During peak seasons (holidays, sales events), shipping times may be extended
Damaged or Lost Packages
If your package:
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Arrives damaged: Contact us within 48 hours of delivery with photos
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Is lost in transit: Contact us after the expected delivery date has passed by 7 business days
We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
Holiday Shipping Schedule
Please note extended processing times during:
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Major international holidays (Christmas, New Year, etc.)
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Our annual inventory count (announced in advance)
We recommend ordering early during these periods to ensure timely delivery.
Need Shipping Help?
Contact our shipping team: info@lookatthedesigns.com
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Include your order number in all correspondence
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We typically respond within hours
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For urgent matters, please indicate "URGENT" in your subject line
Pro Tip for International Customers: Order with friends or family to reach the $35 minimum and enjoy free shipping together! Our custom products make perfect group gifts for weddings, birthdays, or corporate events.
All shipping times are estimates and not guarantees. Actual delivery may vary due to customs processing, weather, carrier delays, or other factors beyond our control.