Privacy Policy

Introduction
Lookatthedesigns ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lookatthedesigns.com or make a purchase from us. Founded in 2021, we have served over 70,000 customers in Tiktok Shop, Shopee Indonesia and are now expanding internationally.

Information We Collect

  • Personal Information: Name, email address, shipping address, phone number, payment information

  • Order Information: Products purchased, customization details, dates

  • Technical Information: IP address, browser type, device information, cookies

How We Use Your Information

  • Process and fulfill your orders, especially custom products

  • Communicate about orders, shipping, and customer service

  • Personalize your experience with customized product recommendations

  • Improve our website and services

  • Comply with legal obligations

Customization Data
For custom products (engraved charms, bridal packages, corporate souvenirs), we store your customization requests (names, dates, logos) solely for order fulfillment and quality control. We do not reuse personal customizations without permission.

Third-Party Services
We use trusted partners including:

  • Shopify (our e-commerce platform)

  • Payment processors (Stripes, PayPal, Visa, Mastercard, Apple Pay)

  • Shipping carriers (DHL, FedEx, local Indonesia providers)

  • Marketing tools (only with your consent)

International Data Transfers
As an Indonesia-based company serving international customers, your data may be transferred to and processed in countries outside your residence. We ensure adequate protection through standard contractual clauses.

Your Rights
You may:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications

Contact Us
For privacy concerns: privacy@lookatthedesigns.com
Physical address: Elista Village Raduga Likino no 3, Kab.Tangerang, Banten, Indonesia 15810